Business Operations Head
QuadX
- Makati, PhilippinesGF Allegro Center, 2284 Chino Roces Avenue, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- PHP 120.000,00 - PHP 150.000,00 / bulanPHP120000150000120000MONTH
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
About the Team
The QuadX Operations team is composed of Business Operations, Process Excellence, Rider Management, Partner Management, Network Expansion, On-Demand, and Data Strategy. It is the responsibility of our Operations team to ensure that customer commitments are met.
About the Role
QuadX’s Business Operations head would be in charge of ensuring the complex engine that powers the operations runs smoothly every day. He or She will lead a team of talented individuals from around the country to implement, develop and improve logistics processes for e-commerce with the ultimate goal of building entrepreneurs by making selling online a frictionless experience.
What You’ll Do
HUB OPERATIONS
- Lead more than 20 hub locations nationwide covering 200+ cities picking up and delivering up to 100k+ transactions per day
- Ensure KPIs for 98% OTD metrics are met (last mile <= 2 days)
- Drive 0% lost in hubs
- Drive process compliance within hubs with for proper item tagging
- Work with finance on daily completeness of COD remittance
CUSTOMER COLLABORATION
- Lead the team that faces key accounts for day to day operational concerns, forecasting and sales planning as it relates to capacity
- Ensure customer KPIs are met, mirroring how customer measures it and not based on internal tracking
- Collaborate and execute custom merchant solutions to drive growth and volume (ex: transition shipping cart integration into local logistics from LBC)
CAPACITY BUILDING
- Future proof operations by capactizing for 4x growth YoY
- Expansion of QuadX hubs footprint into new provinces and cities
- Identify bottlenecks in operations that can be improved through automation or eliminated by technology / process improvements
Kualifikasi Minimum
What You’ll Need
- Open minded and collaborative
- At least 5 years experience in Supply Chain logistics: warehousing and transport
- MUST BE an analytical thinker and a problem solver with a GET SHIT DONE attitude
- Has strong business acumen and can relate operations problems against business objectives
- Works well under pressure
- Can manage big teams remotely
- Background in e-commerce
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Supply Chain
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- 2287 Chino Roces Extension Makati City
- Industri
- https://www.shippingcart.com/ https://www.gogoxpress.com/ https://www.xpay.ph/
- Lowongan
- 1 lowongan dibuka
- Situs
- https://quadx.xyz/