Customer Experience
Qoala
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 3 years ago
2021-04-13T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
YOU WILL HELP US IN:
- Responsible to all the complaints from customers through email with timely, empathetic and professional manner.
- Reviewing documents claims that already submitted by customer based on company guidelines and SOP.
- Continuously learning improvement for upcoming new product and services available in the company.
- Ability to work in one or multiple queues over various customer contact channels.
- Engage with every process.
- Created impactful response for the customer concern.
- Demonstrated great empathy in any situation while dealing with angry customers.
Kualifikasi Minimum
WHO WE ARE LOOKING FOR
We’re looking for Customer Experience Associate with the following skills and qualifications:
- Experience in Customer Service Experience including 1 year inbound, outbound & manage email support experience.
- Proficient in English both written and spoken ability.
- Strong interpersonal and communication skills with ability to communicate effectively to a wide range situation.
- Have a can do attitude.
- Demonstrate ability to analyze data, using the data to drive decision making.
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus SMA
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- South Jakarta, DKI Jakarta, Indonesia
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Tentang Qoala
Qoala is a disruptive insure-tech company that leverages big-data, machine learning, computer vision aiming to revolutionise insurance landscape in Indonesia. We partner with big companies, including e-commerce and travel platforms, to enhance their customer experience through our unique and innovative insurance products.
With our cutting-edge technologies plus sophisticated mathematical and machine learning models, we aim to create a seamless customer experience through automatic claims, personalisation and fraud detection engine. Founded in 2017, we are a group of mathematicians and computer scientists with strong insurance and technology backgrounds, with experiences at BCG, Traveloka, and Accenture.
At Qoala, we welcome highly talented and ambitious individuals to join our growing team and help us in reshaping insurance landscape in Indonesia, be innovative and creative with business and building insights from big data to transform the industry with technology.