Contact Center Support Section Head
PT. Tiki Jalur Nugraha Ekakurir (JNE)
- Jakarta Barat, IndonesiaJakarta Barat, DKI Jakarta, IndonesiaJakarta BaratDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 3 years ago
2021-03-06T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Ability to resolves software and hardware issues
- Identify, evaluate and prioritize customer's problems related to infrastructure in Customer Service Division
- Experienced in managed team
- Monitoring report and analyzing the performance of Customer Service Division
- Coordinate and supervise vendor
- Develop and monitoring an improvement in Customer Service Division
Kualifikasi Minimum
- Bachelor's degree in Information System or Computer Science
- At least 2 year(s) of working experience in the related field, specializing in Contact Center/Customer Service, Technical & Helpdesk Support
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
- Having knowledge about Troubleshooting, software/hardware issues
- Willing to work on Shift or Weekend
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Jakarta Barat, DKI Jakarta, Indonesia
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Tentang PT. Tiki Jalur Nugraha Ekakurir (JNE)
Established in 1990, PT Tiki Jalur Nugraha Ekakurir or JNE started operations in majoring on customs clearance and distribution for incoming courier and cargo shipments to Indonesia.
In 1991, JNE set up its own International network by joining International courier companies which allow JNE to offer delivery services worldwide.
At present, JNE, which is armed with more than 10.000 staffs and more than 4000 networks in all over Indonesia, we offers you express courier and cargo customs clearance and distribution into Indonesia. Through an efficient and effective website, JNE gives a simple access to any information associated to JNE services. Achieving awards and ISO 9001: 2000 certificate has also proved our services reliability.