Quality Assurance Analyst
Propel RC
- Pasig, PhilippinesExchange Road, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 7 years ago
2016-12-04T15:00:00+00:00Ditutup.
Deskripsi Pekerjaan
Quality Assurance Analyst is responsible for the following
- Devise procedures to inspect and report quality issues
- Monitor all operations that affect quality
- Appraise customers’ requirements and make sure they are satisfied
- Facilitate proactive solutions by collecting and analyzing quality data
- Review current standards and policies
- Keep records of quality reports, statistical reviews and relevant documentation
- Facilitate coaching and training to lacking agents
- Develop Quality Metrics and implement metrics
- Ensure or maintain agent performance levels
Kualifikasi Minimum
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills
- At least 2 years experience in Quality Assurance in the Call Center Industry
- Bachelors of Communications/Human Resources/Business Management
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Exchange Road, Pasig, Metro Manila, Philippines
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Propel RC
Propel is one of the leading manufactures and retailers of radio controlled toys and technology products.