Customer Service Representative (CSR)
John Clements Consultants Inc.
- Makati, Philippines16 F Zuellig Bldg. Paseo de Roxas, 6801 Ayala Avenue, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 7 years ago
2016-12-30T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Assist travelers with queries on online booking tools/customer travel profile.
- Handle both calls and e-mails involving technical troubleshooting for issues pertaining to online booking tools and travel profile set ups.
- Ensure that calls and e-mails are handled with a sensitive approach towards SLA.
- Ensure that "First Level Resolution" (FLR), is provided or proper escalation protocol followed.
- Ensure that tickets are logged on Service Now, for all calls and e-mail interactions.
- Provide and maintain a high level of Customer Satisfaction.
- Ensure that Proper follow up is done on issues escalated to Level 2, till the issue is closed (Ownership).
- Adherence to accurate Service Now ticket log procedure.
- Adherence to Service Now and Moxie Mail Management process.
- Ensure team and effective communication is displayed all times (High on Voice Capabilities).
- Ensure that Key performance indicators like; quality/AHT are achieved consistently.
- Ensure that the traveller is provided resolution in minimum possible time by coordinating with concerned departments.
- Ensure expected login hours delivered on daily basis.
- One should foster ethical environment and respect company policies.
Kualifikasi Minimum
- Candidate with travel account background is a plus;
- With good-excellent communication skills;
- Willing to have shifting schedules;
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field;
- At least 1 year(s) of working experience in the related field is required for this position;
- Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.;
- Applicants must be willing to work in Makati City.
Fasilitas dan Tunjangan
Retirement Benefit Plans
Single Parent Leave
Maternity & Paternity Leave
Free Lunch or Snacks
Child Care Benefits
Mobile Phone Discount
Transportation Allowances
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Hospitality and Tourism
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- 16 F Zuellig Bldg. Paseo de Roxas, 6801 Ayala Avenue, Makati, Metro Manila, Philippines
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Tentang John Clements Consultants Inc.
John Clements Consultants Inc. pioneered the recruitment business in the Philippines. We are the leading HR solutions company with a 40-year experience in management consultancy, recruitment and placement, psychological assessment, outsourcing and staff augmentation both for local and international markets. We cater to a wide range of clientele belonging to different industries, primarily multinational and top local companies. We service 100 of the Fortune 500 companies.
Professional Staffers, a division of John Clements Consultants, Inc. is the market leader in providing strategic and quality HR solutions. We are acknowledged strong industry partner in steering careers for professional staff as well as junior to mid-level executives.
HEAD OFFICE
John Clements Consultants, Inc.
Level 12B, LKG Tower
6801 Ayala Avenue
Makati City
WEB
www.johnclements.com
FACEBOOK
John Clements Consultants, Inc.
Professional Staffers