Customer Service Officer

Primer Group of Companies

Manila, Philippines
Manila, Metro Manila, Philippines
Manila
Metro Manila
Philippines
Philippines
Penuh waktuFULL_TIME

Berakhir 7 years ago

2017-01-15T16:00:00+00:00

Ditutup.

Deskripsi Pekerjaan

The Customer Service Officer manages and oversees the effective and efficient implementation of After Sales Service. He/she will supervise showroom and must have a very good communication skill and process oriented.

Duties and Responsibilities

Prepares and issues the spare parts catalogue and price list.
Processes/coordinates spare parts requisitions/orders and monitors receipts of spare parts at warehouse.
Supervises repair inquiry and monitors pending repair work schedule with Repairman.
Assess with Repairman disposable damaged/defective items and usable spare parts that can be retrieved.
Monitors and files Customer Complaint Report.
Handles escalated customer issues/complaints from Service Centers/Stores and coordinates both with Customer/s and other internal support groups.
Review and updates Warranty and Repair Guidelines.
Other tasks that may be assigned from time to time.

Kualifikasi Minimum

Graduate of any 4-year related course
Good communication skills, both written and oral.
Customer service-oriented.
With background in depot centers is an advantage
Attentive to details.

Fasilitas dan Tunjangan

Flexitime
Paid Holidays
Paid Sick Leave
Paid Vacation Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Employee Discounts
Mobile Phone Discount
Transportation Allowances

Ringkasan Perkerjaan

Tingkat Posisi: Supervisor / Asisten Manager

Spesialisasi: Customer Service

Persyaratan tingkat pendidikan: Lulus program Sarjana (S1)

Respon rekruter ke lamaran: Once in a while

Alamat Kantor: Manila, Metro Manila, Philippines

Industri: Retail Industry

Lowongan: 1 lowongan dibuka

Situs: http://www.primergrp.com/

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Tentang Primer Group of Companies

Established in the Philippines in 1985, the Primer Group of Companies aims to be the leader in delivering superior customer experiences, and accomplishes this through the retail and distribution of the world’s top and premium consumer brands in outdoor, travel, footwear, fashion, action sports, wellness and urban lifestyle. It has also established a solid ground in the industrial products and services landscape offering green solutions, with companies in full-scale printing, air-conditioning, building efficiency and energy management system, and digital and creative graphic design services. The company is aggressively expanding to become the leader in the global distribution and innovation of premium goods and services. Its retail authority alone has grown to over 150 premium brands, with over 450 free-standing stores worldwide. Headquartered in Manila, Philippines, the Primer Group employs over 3,000; and has presence in Hong Kong, Indonesia, Japan, Malaysia, Singapore, Taiwan, Thailand, Vietnam, Australia, Europe, Middle East and Africa. Brands We Carry Retail Ace, Aetrex, Backjoy, Baggallini, Barracuda, Bering, Billabong, Black Diamond, Briggs & Riley, Brixton, Cabeau, Coghlan's, Columbia, DC, Delsey, Dr. Martens, Eagle Creek, FitFlop, Flossy, Fox, Freewaters, Go Travel, Granite Gear, Healthy Back Bag, Hedgren, Herschel, Hurley, Hydro Flask, Jansport, Keen, Kickers, Komono, MRKT, Millican, Mitchell & Ness, Mi-Pac, Mountain Hardwear, Nalgene, Native, O'Neill, Osprey, Outdoor Products, Parkland, Pauls Boutique, People, Polaroid Originals, Poler, prAna, Quiksilver, Raen, Rains, Regetta Canoe, Rock Space, Roncato, Roxy, Sakroots, Salomon, Seafolly, Sea to Summit, Sledgers, Spy, Stance, Staple, Teva, The North Face, Timbuk2, Travelon, Tretorn, Tumi, Victorinox, Volcom, World Traveller, XD Industrial Aircond Network Philippines Inc., Beyond Energy Solutions Technology Inc., Brushstroke Creatives, Designery, Primer Printing Services Inc., Rigel, Stellar Equipment & Machinery Inc., Union Inks and Graphics Inc., York Other Ventures Bee Choo, The Park, Arriva Ph (e-commerce) Our Concept Stores Bratpack, Flight 001, GRIND, Ladybag, Recreational Outdoor eXchange (R.O.X.), Res Toe Run, Sneakpeek, The Travel Club OUR VISION We at the Primer Group will be the leader in global distribution and innovation of premium goods and services. OUR MISSION To bring the world closer to our customers. OUR CORE VALUES • Entrepreneurial spirit • Passion for excellence • Integrity • Teamwork • Self discipline

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