Operations Manager  

We are looking for a passionate individual who can be a part of the Business Development team in the Philippines. The position will be based in Cebu or Davao, however, the candidate may be required to travel to other cities in Philippines if there is a business need.

• Take complete ownership of 5 to 10 network hotels in Philippines
• Primary responsibility is to drive better guest experience and ensure adherence of company processes
  • Inspect properties to ensure adherence to company standards
  • Take measures to prevent revenue leakage for the company
  • Handle guest escalations and ensure a delightful experience for guests
• Train hotel staff on best practices for guest interactions as well as using company systems (e.g. Property Manager Software etc.)
• Ensure high visibility for company brand at the property site and notify central team if the brand is hampered
• Provide inputs to central team on the appropriate pricing of the property

• 3-5 years of high quality experience in operations, preferably in hotel management
• High degree of ownership, roll-up-your-sleeve attitude & willingness to get task completed
• Willingness to be available for guests whenever required
• Comfortable working in early-stage, cross-functional setups requiring the candidate to collaborate with multiple teams locally as well as globally
• Local market knowledge of Philippines is a must