Head of Customer Experience
Penbrothers International Inc.
- Makati, Philippines6th Floor, OPL Building, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
The Penbrothers Head of Customer Experience heads up the Account Management department, which serves as the face of Penbrothers & liaison between us and our clients. Your main objective is to grow our existing accounts from within, ensure excellent customer service, & client satisfaction.
INTERNAL SALES & CLIENT GROWTH
- Create & execute the strategy to grow our existing clients & upsell our services:
- Regular meetings with all current clients to understand how we can help them grow (increase number of seats) & close deals accordingly
- Analyse & understand our clients’ businesses in order to strategically sell & grow their team proactively
- Understanding what each client wants & upselling our services accordingly: (1) Converting regular co-working space clients (OSA) to enroll in our other key services (MSA), (2) Private rooms, and (3) Training & other partnership programs
RELATIONSHIP MANAGEMENT
- Develop strong relationships with our clients with regular communication & courtesy meetings:
- Resolving client conce rns: (1) Answering client queries, (2) Establish how Penbrothers can improve and take the lead on acting accordingly with other departments, and (3) Taking the lead to ensure client obligations are met (payment, movement, etc)
COORDINATION
- Maintain constant communication with other departments within Penbrothers
- Ensures that queries and resolutions are seen to within given time
- Escalate client concerns to respective departments
Kualifikasi Minimum
- Native English Proficiency
- Ability to come up with & execute strategy
- Excellent Sales Skills
- Exceptional Communication Skills (Oral & Written)
- Problem Solving/Conflict Resolution
- Sense of Accountability and Responsibility
- MS Office Proficiency
- Presentation Skills
- Familiarity/Savvy with CRM Process
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Sales and Marketing
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 6th Floor, OPL Building, Makati, Metro Manila, Philippines
Tentang Penbrothers International Inc.
Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost.
With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.