Service Consultant | Design Team  

The Opportunity:

• DesignCrowd is expanding its team in Manila and would like you to apply!
• Join a young, vibrant, international team and help customers from around the world use the DesignCrowd marketplace (www.designcrowd.com).

The Company:

• Backed by a leading Australian venture capital firm, DesignCrowd is one of the world's largest design marketplaces. If you're excited by fun, dynamic, high-performance work environments, this is a unique development opportunity.
• DesignCrowd’s Manila offices are based in Makati and offer you to chance to work in a fun and modern environment with great perks and fantastic colleagues.

The role:

As a Service Consultant at DesignCrowd you will focus on providing support to DesignCrowd’s global customer base. Your key responsibilities will be the following:

• Handle inbound emails, calls, social media posts and live chats.
• Help answer customers' questions and solve customers' problems.
• Help ensure that DesignCrowd customers have a great experience using the service.
• Support sales for DesignCrowd through cross-selling and up-selling activities.
• Help improve DesignCrowd’s products and services by identifying improvement opportunities from feedback that you’ve received from clients.

• This role is based in the Night Shift (11:00pm to 8:00am).

• With a University degree.
• Minimum of 2 years prior experience in Customer Service.
• Prior experience in sales is beneficial, but not essential.
• Knowledge of graphic design software is beneficial, but not essential
• Outstanding English language skills (written and verbal).
  • Additional foreign language skills are a plus.