Refund Analyst/Sr. Refund Analyst
Penbrothers International Inc.
- Makati, PhilippinesOPL Building, 100 Don Carlos Palanca, Legazpi Village, Makati, 1229 Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- PHP 30.000,00 - PHP 40.000,00 / bulanPHP300004000030000MONTH
- Penuh waktuFULL_TIME
Berakhir 7 years ago
2017-03-20T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
Responsibilities:
- Audit & action the refund requests received on daily basis both on GDS & Merchant Account.
- Reporting errors in refund requests to the concerned person/department.
- Maintaining daily log sheet of refunds processed.
- Emailing concerned parties/departments for follow up on refunds.
- Calling Airlines wherever applicable
Goals:
- Ensuring smooth functioning of activities. Keeping a tab on the Queue Count & ensure speedy refund of escalated cases
- Ensuring the high level of quality check before processing any refund.
Kualifikasi Minimum
- Thorough knowledge of the airline industry processes & practices
- 1-2 years of experience in ticketing / Refunds
- Well versed /working knowledge of Amadeus and Sabre (GDS) - should know how to check for fare rules, ticket status, schedule changes, cancellations. Knowledge of GDS exchanges would be an additional benefit
- Excellent command in fare rule interpretation
- Good communication skills
- Above average comprehension skills
- Diligence and attention to details
- Organized in their work
Fasilitas dan Tunjangan
Paid Holidays
Paid Bereavement/Family Leave
Paid Vacation Leave
Maternity & Paternity Leave
Single Parent Leave
Special Leave Benefits for Women
Medical / Health Insurance
Recruitment / Signing Bonus
Keahlian yang diperlukan
- Complex Problem-Solving
- Conflict Resolution
- Problem Sensitivity
- Attention to Detail
- Customer Service
- Critical Thinking
- Communication Skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus SMA
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- OPL Building, 100 Don Carlos Palanca, Legazpi Village, Makati, 1229 Metro Manila, Philippines
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Tentang Penbrothers International Inc.
Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost.
With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.