Ticketing Executive  

RESPONSIBILITIES

• Efficiently and accurately issue air tickets using Amadeus & Sabre GDS
• Provide excellent customer service, support, and information to all company personnel and customers.
• Accurately raise refund requests via TMS.
• Manage & report all Ticketing & worked booking to OQC
• Control on debit memos
• Support reservation & customer support staff for any Ticketing related querie
• Process webmail correspondence.
• Ensure quality control on the self-work.
• Keep assigned queues at a manageable/low level.
• Other tasks assigned by Supervisor or Manager
• Maintain self schedule adherence
• Follow all process related guidelines as stated in training documents
• Follow & adhere to company compliance related guidelines such as GSU, DOT etc.
• Achieving self targets & extending all help to achieve department goals

GOALS

• Must be able to meet the desired level of productivity
• Maintain desired quality parameters on the work done
• To meet the schedule adherence targets
• To meet daily, weekly, monthly goals set by team leader
• Consistently increase the efficiency & effectiveness on booking handling
• 100% compliance on corporate level policies

• Thorough knowledge of the airline industry processes & practices
• 1-2 years of experience in ticketing
• Well versed /working knowledge of Amadeus and Sabre (GDS) - should know how to check for fare rules, ticket status, schedule changes, cancellations. Knowledge of GDS exchanges would be an additional benefit
• Excellent command in fare rule interpretation
• Good communication skills.