Customer Service Representative (CSR)
Penbrothers International Inc.
- Makati, Philippines6th Floor, OPL Building, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-09-03T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Addressing customer inquiries and requests via E-mail and Freshdesk ticketing platform in a
- professional and timely manner
- Customer retention
- Negotiate with customers in a strategic manner that will lead to a potential sale
- Document and report incidents
- Review and finalize customer purchase orders
- Process orders for dispatch
- Work closely with the BD Team to stay updated on client policies and processes
Kualifikasi Minimum
- At least 2 years in college
- Experience in the BPO industry for an international account preferred
- Excellent written and spoken professional communication skills in English
- Exceptional communication and interpersonal skills, collaborative and a strong team player
- Detail-oriented
- Good customer service and problem-solving skills
- Willing to work weekends and in shifting schedules
- Can work with minimum supervision
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Fasilitas dan Tunjangan
Work from Home
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- 6th Floor, OPL Building
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Tentang Penbrothers International Inc.
Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost.
With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.