Customer Support Specialist  

● Communicating with potential customers and addressing their enquiries through various channels such as Facebook Messenger, Whatsapp, Email and Property Guru.

● Responding promptly to lead inquiries and nurturing leads in a positive and helpful manner.

● Converting enquiries to room viewings by using the sales pitch process.

● Keeping records of customer feedback and proactively informing the team of any improvements or suggestions that can be made.

● Communicating and coordinating with the sales team to provide customer notes and insights.

● Managing tenant support enquiries, triaging issues, raising tickets and relaying to the correct internal team.

● Providing a positive experience to our awesome tenants on communication channels.

We’re looking for a superstar who is passionate about understanding customer needs and providing best in class customer experience. You’ll be the first point of contact for all of our customers, acting as the friendly face of the company.

Requirements:

● Experience working with customer support is preferred.