Service Consultant and Design Specialist  

The role:
As a Service Consultant and Design Specialist at DesignCrowd, you will focus on providing
support to DesignCrowd’s global customer base, particularly those using our Logomaker and
design services. Your main tasks would be:
• Contact customers who have purchased our Logomaker or Services and collect necessary
information to customize the products.
• Prepare and deliver files to customers who have purchased our Logomaker Services.
• Work on required revisions from customers where necessary in order to ensure they are
satisfied with the product.
• Handling inbound emails and calls regarding our products and services.
• Handling inbound emails and calls from Designers needing assistance.
• Participate on sales activities to up-sell / cross-sell printing customers to other products
and services.
• Help improve DesignCrowd’s products and services by identifying improvement
opportunities from feedback that you’ve received from clients.

Your capabilities:
 You must hold a university degree.
 Outstanding English language skills (written and verbal) are required.
 At least 2 years experience in Customer Support is required.
 Basic knowledge of graphic design software (i.e. Adobe Creative Suite) is required.
 Prior Sales experience is a plus!