Quality and Training Manager  

Quality

• Develop and maintain quality approach including creating of control standards, evaluations, criteria and improvement strategies.
• Ensures quality evaluations are conducted, analyzed and achieved regularly to identify gaps and opportunities to improve the performance and overall quality of operations and customer experience.
• Proactively lead monthly calibration activities and works collaboratively with leadership team, QA Analyst and stakeholders to ensure consistency in need assessments.
• Create and submit quality reports to management as well as US and AUS stakeholders
• Update knowledge-based by studying trends and developments in quality management.
• Review monthly quality assessments of work for QA Team and provide modified coaching as necessary
• Oversee and manage day-to day activities of QA and Training Team

Training

• Develop, implement, and maintain effective general training plan and department specific trainings using desired performance metrics as needed by the operational requirements.
• Monitor and evaluate training program’s effectiveness.
• Develop and implement schedules and control measures for every training program.
• Identify and assess future and current training needs through job analysis
• Provide support in the identifying training and development needs within PBTECH
• Develop learning and development programs and initiatives
• Review available training materials and update/improve them accordingly
• Provide monthly training reports that is valuable for operational improvement
• Responsible for overseeing training programs conducted by trainers.
• Manage performance of trainer and provide prompt and objective coaching as necessary

Additional Responsibilities

• Perform other functions as required by immediate manager.

• Bachelor level degree or relevant work experience

• Must have solid work experience in QA and Training

• Good written and verbal communication skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Amenable to work in a shifting schedule

• Strong analytical and planning skills;