Head of Contact Center Operations for OVO
OVO (PT Visionet Internasional)
- South Jakarta, IndonesiaLippo Kuningan 20th floor, Jl. HR. Rasuna Said Kav. B-12 Setiabudi, Jakarta 12940, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-04-06T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Managing day to day operational processes in Contact Center to deliver a best in class service, meeting or exceeding all KPIs and within budget
- Set the strategy for the development of the Contact Center, staying abreast of new practices and technologies ensuring that OVO gain and maintain recognition for the quality of customer service
- Be responsible for the end to end customer contact processes and their associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints
- Working across the organization to set up new operational processes aligned with OVO business growth
- Enhance the quality of customer interactions, ensuring quality assurance, compliance regulatory and legal obligations are met across all interactions
Kualifikasi Minimum
- Effective leadership and analytical skills including working knowledge of staffing models, scheduling, and Contact Center platform/system
- Exceptional ability to develop and manage results-oriented recruiting and training programs
- Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations
- Proven experience of leading a service driven Contact Center Operation with experience of managing an operation through periods of significant growth or change
- Excellent communication & leadership skills with ability to lead and motivate a growing and changing service operation
- The ability to engage with directors and managers at all levels across the wider business to achieve goals
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Lippo Kuningan 20th floor, Jl. HR. Rasuna Said Kav. B-12 Setiabudi, Jakarta 12940, South Jakarta, DKI Jakarta, Indonesia
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Tentang OVO (PT Visionet Internasional)
OVO (PT Visionet Internasional), a fintech startup that builds a digital platform aiming to simplify your life by providing amazing rewards & deals through our merchant partners, simple payment and smart financial services.
With thousands of affiliated merchants and business partners and multi million members in the ecosystem, we will be the largest Indonesian digital financial service platform.
Currently we have hundreds team members and over half of them are in Technology putting us as one of the best Tech Startup company that provides you with exciting career journey!
We are constantly looking for enthusiastic and passionate people to join our OVO family!
Do send your inquiry or drop your CV to ta@ovo.id