Customer Service Representative (CSR)
OQUENNET INCORPORATED
- Taguig, Philippines2nd Avenue , Taguig, Metro Manila, Philippines, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- PHP 18.000,00 - PHP 23.000,00 / bulanPHP180002300018000MONTH
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-09-08T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Manage all flows of outbound and inbound client requests and issues via email, chat, and phone;
- Identify and assess customers’ needs to achieve resolution;
- Triage tickets to the appropriate internal departments and work with them to resolve the issues;
- Work with teams (i.e.Sales, Operations, Compliance, Security), escalating issues and collaborating with appropriate parties to establish a protocol on new processes;
- Promptly respond to customer queries via the online chat portal and hit minimum expected client satisfaction scores based on feedback from chat users;
- Manage multiple priorities in a fast-paced environment so that company efficiency and productivity standards are met; perform tasks accurately; organize work to meet daily, weekly, and monthly deadlines;
- Identifies underlying issues and root causes of problems and collaborates with others to define problems and desired outcomes;
- Expresses disagreement tactfully and with sensitivity and maintains composure under stress and pressure;
- Proactively look for ways to improve internal processes;
Kualifikasi Minimum
- Excellent English Communication Skills;
- Completed at least 2 years in college;
- Fresh Graduates are encouraged to apply;
- Knowledge of sales and up-selling techniques (e.g. overcoming objections, closing sales, suggestive selling);
- Basic knowledge of Microsoft Word, Excel, Windows and Outlook;
- Strong client orientation skills;
- Willing to work in BGC Taguig City;
Fasilitas dan Tunjangan
Paid Vacation Leave
Paid Sick Leave
Performance Bonus
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- 2nd Avenue , Taguig, Metro Manila, Philippines
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Tentang OQUENNET INCORPORATED
OQUENNET INCORPORATED