Debt Collection Agent  

The Debt Collection Agent is responsible for collecting debts owed to NVG clients within the guidelines of the Australian ACCC and the Privacy Act. The role primarily involves initiating contact with debtors by dialler or manual outbound calls, taking inbound calls and using system auto responses and statuses to progress debts through the collection lifecycle. At all times it is expected that the Debt Collection Agent will act professionally, treat debtors with respect and not engage in any rude or abusive behaviour during phone calls.

This position is expected to provide NVG with a number of important deliverables and success will be dedicated by the achievement of specific Key Performance Indicators.

• A minimum of one (1) year experience in debt collection handling AU account is required for this position.
• Excellent verbal communication skills including the ability to listen, understand and "connect" with a range of different customer profiles and ethnic backgrounds.
• The ability to professionally control and respond during conversations when a customer is disputing or upset with the services provided by our clients.
• The ability to navigate and update a number of systems simultaneously whilst talking with a customer.
• Competitive by nature and driven to meet and exceed individual and team targets each and every month.
• Flexible and willing to share the three (3) different Day Shift schedules with other team members.
• Willing to work in Ortigas Centre, Pasig City.

DayShift - Australian Account!