Operations Support Officer
NV Group Holdings Pty Ltd.
- Pasig, PhilippinesUnit 2503, Emerald Avenue , Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- PHP 14.000,00 / bulanPHP14000MONTH
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
The Operations Support Officer is responsible for providing end to end back-office support to ensure that both client service levels and contact center expectations are met and/or exceeded. The task includes managing the day-to-day Operations emails to and from the different stakeholders among others, case managers, debtors, clients, and third parties to effect recovery of accounts; ensuring correspondence by email, SMS and post in support of company’s operations are issued in a timely manner; loading of accounts and report generation.
This position is expected to provide NVG with a number of important deliverables and success will be dedicated by the achievement of specific Key Performance Indicators.
This position is for a day-shift (Australian account).
Kualifikasi Minimum
- Minimum one (1) year experience in collection and/or customer service handling Email | Chat support.
- Ability to communicate in writing in a clear, polite, and courteous manner.
- Proficient in grammar, spelling, and punctuation.
- Considerable ability to follow oral and written instructions.
- Considerable ability to concurrently undertake a multitude of tasks and to meet multiple deadlines.
- Advanced computer and keyboard skills.
- A keen eye for detail.
- Considerable ability to make routine decisions in accordance with departmental policies and procedures.
- Willing to travel and work in Ortigas Centre, Pasig City.
Fasilitas dan Tunjangan
- Free Lunch or Snacks
- Medical / Health Insurance
- Paid Sick Leave
- Single Parent Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Lain-Lain
- Free shuttle service
Keahlian yang diperlukan
- Organizing and Planning
- Persuasion and Negotiation
- Problem Sensitivity
- Customer Service
- Time Management
- Communication Skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Diploma (D3)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Emerald Avenue, Ortigas Center, Pasig, Metro Manila, Philippines
- Industri
- BPO/Call Center
- Lowongan
- 1 lowongan dibuka