Chief Operating Officer  

• The COO shall report to the Ninja Van's Regional Management Team and to the Ninja Van PH's local Country Head.
• The COO shall largely be accountable for the smooth operation of the company’s operation (client servicing) units, namely Warehouse/Sort, Fleet Support, Shipper Support, Customer Support, Recovery, and National Expansion, with the end goal of satisfactorily meeting set client targets and achieving the Company’s annual business plan.
• The COO shall also seamlessly set up or execute any key changes in the company’s operations, including the development of new business streams or services, the optimization of systems and processes, and creation of additional operation units, as a response to clients’ future needs.
• The COO shall provide a solid leadership presence, strategic direction, and valuable insights to the company’s Management team, especially relating to client servicing, team management, and their individual professional growth.
• The COO shall also provide high level support to the Sales Team and ensure alignment between client’s demands and team’s capacity.

Technical Skills

• In depth understanding of the logistics industry
• In depth knowledge of e-commerce industry
• Business acumen; Able to comprehend business analytics and financial metrics
• Updated with tech developments
• Proven leadership experience
• Proven client servicing capability in the logistics industry or related service industry
• Flexible and creative in solving problems and managing blockers

Personality

• Values excellence, integrity, and fairness
• Can work and effectively communicate with a team under the 20 - 40 age group
• Can build rapport with people from a wide range of position levels among the organization (front line delivery riders to C-suite executives)

Others

• No gender preference
• 35 - 45 yrs old
• Spoken and written fluency in both English and Tagalog