Key Accounts Manager  

The objective is to maintain a positive relationship with Ninja Van's biggest clients and cater not only to their day-to-day operational needs but as well as to be a quick-response team that handles situations and escalations as they pop-up. Consider this role as both a vanguard and a firefighter - we are the first people that our clients reach out to, and are in the best position to assist them.

Main Duties

• Relationship-building
  • Has overall responsibility for account and client relationship, and performance of assigned accounts and clients
  • Manages, develops, and maintains business relationships with existing and potential clients
• Stakeholder Management/Client Coordination
  • Maintains contact with all accounts/clients in the market area to ensure high levels of client satisfaction
  • Issue Resolution
    • Acts as firefighters, first on the scene and quick to respond to any possible issue
    • Constantly be able to give resolutions to raised issues or complaints effectively and efficiently
  • Needs/Requirements Identification
    • Establishes good business relations with clients by identifying their needs and requirements
• Trend Research
  • Communicates significant trends and patterns, rate changes, and policies to assigned accounts
  • Competitive and industrial trends
    • Builds a good understanding of target customers and assigned account base
• Ensures that all discussions i.e. agreements and complaints made between clients and company are properly documented and cascaded to concerned teams
• Ensures customer relationship management tools and other business tools are updated on time
• Others
  • Monitor and ensure that Ninja Van achieve efficiency
  • Craft and refine processes as needed in order to achieve specific goals
  • Be responsible for ad-hoc projects both internal as well as those undertaken together with general accounts and clients

• Candidate must possess at least a Bachelor’s/College Degree in any field;
• Analytical skills, marketing skills, excellent interpersonal skills;
• At least 3 year(s) of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination;
• Must be able to present information to clients and address business concern of the said client;
• Proficient in Word, spreadsheets (Excel / Google Sheets), and presentation tools;
• Proficient in database management utilizing SQL;
• Proficient in written and oral English and Tagalog;
• Ability to work across functions and in a matrix organization;
• Strong analytical and planning skills;
• Good communication and presentation skills; and
• Excellent problem-solving skills.