Website Services Manager
Nasdaq, Inc.
- Taguig, Philippines18F BGC Corporate Center, 11th Avenue corner 30th Street, Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
The Website Services Manager is an individual contributor role which serves as a subject matter expert for Nasdaq's web hosting products. Through regular client dialog, the WSM builds relationships with their clients that allow them to understand each client's individual needs and workflow, and provide specialized consultative service. The Website Services Manager responds to a wide variety of inquiries, including but not limited to document posting requests, product functionality, technical questions, and industry best practices consultation.
- Acts as the primary point of contact for web hosting requests for assigned client portfolio;
- Works closely with Product Specialists and Sales Executives to provide web hosting product support for assigned clients;
- Maintains/updates the content and/or code of client websites, and provides flawless execution of web hosting client requests;
- Educates and trains clients on new product features, enhancements, and industry best practices;
- Conducts proactive client outreach around web hosting campaigns, as assigned by management;
- Documents and tracks all client interactions within Nasdaq's CRM system;
- Troubleshoots and facilitates the resolution of technical and data issues and/or inquiries;
- Manages upcoming product migrations;
- Prepares for and participates in Service Account Reviews;
- Acquires and maintains a strong working knowledge of the Investor Relations industry and keeps apprised of its regulations and updates.
This is a permanent full time position (night shift) located in Bonifacio Global City, Taguig. Applications with resume attachments will be prioritized.
Kualifikasi Minimum
- BS/BA required, with 3-5 years of experience in a client facing/service role;
- Strong HTML proficiency;
- Previous experience with web-based CMS tools;
- Understanding of the Investor Relations space in general, and corporate services in particular;
- Experience working with paying clients as part of a pooled service or an individually assigned portfolio of corporate accounts is an advantage;
- Superior attention to detail while managing multiple concurrent tasks;
- Strong problem solving skills;
- Strong client engagement skills, including the ability to build and manage client relationships;
- Proven track record working directly with clients, providing a high level of customer service;
- Strong active listening and English communication skills;
- Positive attitude and deep customer service orientation - fundamentals include being: friendly and engaging, professional, reliable, responsive, and proactive;
- Must be willing to work within US business hours (night shift).
Fasilitas dan Tunjangan
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
- Retirement Benefit Plans
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Employee Discounts
- Transportation Allowances
- Free Lunch or Snacks
- Gym Membership
- Performance Bonus
- Stock Options
Keahlian yang diperlukan
- HTML
- MS Office
- Stakeholder Management
- Customer Service
- Technical Skills
- Critical Thinking
- Communication Skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- 18F BGC Corporate Center, 11th Avenue corner 30th Street, Bonifacio Global City, Taguig, Metro Manila, Philippines