Operations Manager  

Area Operations Managers

• Strategic Planning
  • Ensures that the Restaurant Manager executes the financial goals and objectives.
  • Coordinates with other departments in the planning, formulation and implementation of control and monitoring tools for operations.
  • Identifies best practices from other restaurants to set benchmarks for standards and improvement.
  • Coordinates with other departments for a new restaurant opening preparations.
  • Makes recommendations to Execom regarding Maintenance and Repairs requested by the Restaurant Manager and secures budget.
  • Approves budget proposals of the Restaurant Manager as per guidelines set by Execom.
  • Reviews manpower plans with Restaurant Managers on a quarterly basis.
  • Ensures all (End of Period) EOP paperwork is submitted on time.
  • Ensures weekly manager meetings are timely, effective and productive.
• Profitable Growth
  • Checks and analyzes Profit and Loss (P & L) report of all outlets.
  • Reviews with Restaurant Managers the individual P&L line items that need attention.
  • Monitors and approves purchase requisitions of the restaurant.
  • Conducts monthly financial review and makes recommendations in accordance with targets set by the Restaurant Manager.
• Sales Building
  • Coordinates with Marketing and other departments in conceptualizing and implementing promotions and incentives to meet company goals.
  • Ensures sales building plans for each restaurant are implemented and objectives are met.
  • Ensures proper implementation of all national advertising and Local Store Marketing plans.
  • Reviews LSM recommendations by the Restaurant Manager.
  • Ensures all planned sales building incentives are being executed.
• People Development
  • Ensures on time training and development of newly hired managers.
  • Monitors the progress and development of Restaurant Managers and management team.
  • Coordinates with the HR Department in the recruitment and selection of all management positions.
  • Recommends manager movements such as transfers, promotions, and termination, based on needs and qualifications.
  • Administers performance evaluation of the Restaurant Managers and gives input on other Manager and Supervisor evaluations.
  • Ensures that Company Policies and Procedures, Rules and Regulations are followed.
• Operational Standards
  • Ensures that the monthly audits are done and reviews results with the Restaurant Manager.
  • Conducts effective store visits to check for cleanliness, food quality and service standards of the restaurant.
  • Ensure that standard on Food Quality, Customer Service, Cleanliness and Sanitation are implemented consistently.
  • Works with the Restaurant Manager and management team in developing action plans to improve audit scores.
  • Acts as a liaison officer between departments to follow up on restaurant concerns and issues.
  • Follows up on timetables for opening schedules and goal setting deadlines.
• Administrative Tasks
  • Conducts quarterly comparative audits for to ensure operational standards are met.
  • Consolidates a weekly summary report that focuses on the Key Pillars.
  • Communicates and relays updates and information to the General Manager and Execom.
  • Prepares the monthly calendar of activities for all the restaurants.

• Graduate of Business Management or Hotel Restaurant Management;
• With at least 3-5 years experience in a managerial position in a restaurant, or 2-3 years experience managing multiple branches;
• Fluent in English and Filipino;
• Competent in Office Administrative Management;
• Proficient in Strategic Planning, Training, and Leading, Organizing, and Control
• Strong analytical and planning skills;
• Good communication and leadership skills;
• Excellent in handling people;
• Has strategic perspective.