Call Center Manager
MoneyMax.ph
- Makati, PhilippinesAntel Corporate Center, 121 Valero, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- PHP 18.000,00 - PHP 25.000,00 / bulanPHP180002500018000MONTH
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
The Call Center Manager will report to the Vice President PH and will be a part of the local management team. The role includes, but is not limited to:
- Manage day-to-day operations of call center and related issues.
- Setting and meeting performance targets for speed, efficiency, sales and quality.
- Managing the daily running of the call center; liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
- Maintaining up-to-date knowledge of industry developments and involvement in networks.
- Monitoring random calls to improve quality, minimise errors and track operative performance.
- Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff; reviewing the performance of staff, identifying training needs and planning training sessions.
- Recording statistics, user rates and the performance levels of the centre and preparing reports.
- Handling the most complex customer complaints or enquiries.
- Organizing staffing, including shift patterns and the number of staff required to meet demand.
- Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.
- Forecasting and analyzing data against budget figures on a weekly and/or monthly basis.
- Improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing products.
KPIs:
- Standard performance targets for call centers (such as; revenue per lead, LTV per customer, productivity per agent / TL, call center profitability…)
Kualifikasi Minimum
Required Experience:
- 3+ years work experience in running an outbound telemarketing call center or an outsourcing partner
- Showmanship, with nothing being too detailed or hands-off
- Great leadership skills, with ability to excite and inspire all levels of a sales organization
- Love for sales
- High sense of urgency and best in class work ethics
- Entrepreneurial spirit
- Fluent in English
Required Soft Skills:
- Good in connecting, mangaging and leading people
- Positive and energetic leader with expertise in managing sales teams
- Hungry with high sense of urgency
- 100% execution-minded and result oriented
- Entrepreneurial hands-on approach to business (lead by example)
Bonus Points:
- Proficient in Tagalog
- MBA at top business school
Fasilitas dan Tunjangan
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Medical / Health Insurance
- Employee Discounts
- Performance Bonus
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Sales and Marketing
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Antel Corporate Center, 121 Valero, Makati, Metro Manila, Philippines
Tentang MoneyMax.ph
MoneyMax.ph is part of CompareAsiaGroup, Asia’s leading financial comparison platform. We help people across Asia save time and money and make better choices about personal finance with comprehensive, free and independent online comparison tools for broadband, insurance, credit cards, personal loans and other financial & telecom products.
CompareAsiaGroup partners with the leading financial institutions in Asia to compare over 1,500 products. Launched in 2014, the Group employs 250financial experts and technologists. It recently raised $40M in funding and has a presence in Hong Kong, Indonesia, Malaysia, the Philippines, Singapore, Taiwan and Thailand.
Why working with us?
- Join a winning team: We are an experienced, high-caliber management team that previously built the largest Asian e-commerce businesses (Zalora, Lazada) and financial comparison market leaders around the world (Moneysupermarket, Comparis and Kelkoo) as well as has experience in top management consultancy, banking and insurance in Asia.
- Learn like you've never learned before and grow within a young company experiencing rapid growth.
- Work hard & play hard culture - A fast-pace, high intensity yet friendly working environment.
- Having an impact: Work shoulder to shoulder with everyone on the team, including the founders and CEOs and get involved in making decisions.
- Be international: We are from over 20 different nationalities and have the passion to build, conquer and win.
- It’s a goal worth winning! – help build the #1 personal finance comparison site in Asia. Get the buzz from a team that has high ambition!
... because helping people is a feeling money can't buy!