Head of Customer Experience

Moka

West Jakarta, Indonesia
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
West Jakarta
DKI Jakarta
Indonesia
Indonesia
Penuh waktuFULL_TIME

Berakhir 5 years ago

2019-07-10T08:30:41.292597+00:00

Ditutup.

Deskripsi Pekerjaan

Provide thought leadership, strategic insight, transparent and clear communication to the team
Act as a link between the team and Product/Tech department to identify and analyze roots of problems & potential problems, and develop long-term permanent solutions using all data provided.
Ensure the team accountable to provide the best customer experience practice in the company.
Stay informed of all new and upcoming products and services to do continuous planning for growth (including international expansion), and ensure that agents are properly trained to handle questions about any of them

Kualifikasi Minimum

Have strong background in customer experience with minimum 5 years in the same field
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills; team leadership; collaboration
Proven experiences in managing large team with demonstrated ability to effectively manage, develop people to their highest levels of performance.

Fasilitas dan Tunjangan

Medical / Health Insurance

Ringkasan Perkerjaan

Tingkat Posisi: Mid-Senior Level Manager

Spesialisasi: Customer Service

Persyaratan tingkat pendidikan: Lulus program Sarjana (S1)

Respon rekruter ke lamaran: Sometimes

Alamat Kantor: Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia

Industri: Information Technology / IT

Lowongan: 1 lowongan dibuka

Situs: https://www.mokapos.com/

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Tentang Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.

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