City Operations Lead - Bandung (Contract)
Moka
- Bandung, IndonesiaRuko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, Bandung, West Java (Jawa Barat), IndonesiaBandungWest Java (Jawa Barat)IndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-03-29T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Developing performance goals and objectives to increase customer satisfaction by ensuring excellent service quality
- Proactively identifying and leading process improvement initiatives and lean tools
- Partnering with the management team to establish and maintain quality control standards
- Act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
- Ensuring procedures are followed for preventing customers to churn
- Creating, managing, and supporting recognition and communication programs
- Representing as a local spokesperson for Moka in close collaboration with other Moka departments
Kualifikasi Minimum
- Minimum 2 years experience in Account Management/City Operations/City management related role
- Preferred 1 year experience leading a team
- Excellent communication and presentation skill
- Strong presentation and negotiation kill
- Fast learner and independent
- Highly motivated and target oriented
- Strong analytical and planning skill
- Excellent problem-solving skills
Fasilitas dan Tunjangan
Flexitime
Medical / Health Insurance
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Jl. Cimanuk No. 6 Suite 209 Bandung 40115 Jawa Barat
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Tentang Moka
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow.
At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem.
If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.