Customer Experience Senior Manager
Moka
- West Jakarta, IndonesiaRuko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-04-07T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Managing merchant experience journey - develop, operationalize and optimize the journey from on-boarding, engagement, to referral
- Integration with analytics - drive a data centric mentality to evaluate effectiveness of initiatives, campaigns and content consumption
- Partnership with product team - analyze merchant journeys/funnels and present recommendations to the product team for improvement and better merchant segmentation
- Communication strategies - lead the development of merchant communication across merchant segments and channels to drive compelling merchant experiences, greater usage and deeper brand engagement
- Merchant support process management - be responsible for the end to end merchant contact processes by driving support teams, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints
Kualifikasi Minimum
- At least 5 years experience in strategic planning, project management or customer experience in fast-paced environment or tech company.
- At least 2 years experience in managing a team.
- Great communication skills.
- Strong data-driven and analytical mindset.
- Fluent English is a must.
Fasilitas dan Tunjangan
Flexitime
Free Lunch or Snacks
Performance Bonus
Medical / Health Insurance
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
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Tentang Moka
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow.
At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem.
If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.