Merchant Engagement Lead - On-boarding
Moka
- West Jakarta, IndonesiaRuko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-04-18T04:19:56.135658+00:00Ditutup.
Deskripsi Pekerjaan
- Own the overall Merchant Engagement team performance and pacing towards all monthly and quarterly goals that related with engagement and satisfaction target.
- Identify potential issues within merchants and work with the wider business to take timely and effective action to resolve them.
- Report periodically on data, activity and performance of team.
- Exceed quarterly retention target and product adoption.
- Develop and implement innovative ways to minimize product usage gap and increase customer satisfaction.
- Collaborate cross-functionally with other departments to drive the highest levels of customer success throughout the organization and to our customers.
Kualifikasi Minimum
- Bachelor's degree from a reputable university.
- Experience in leading team with data driven manner.
- The abililty to act proactively to ensure smooth team operations and effective collaboration.
- Strong problem solving skills required.
- Proficiency in MS Office, esp Microsoft Excel.
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Management and Consultancy
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
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Tentang Moka
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow.
At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem.
If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.