Community & Communication Lead
Moka
- West Jakarta, IndonesiaRuko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-06-12T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Build, lead and oversee Online & Offline Moka Merchant Community with the objective to increase merchant engagement and retention.
- Gather and relay feedback and follow up from merchants through various methods such as online surveys, meet-ups and interviews.
- Liaise with various Moka teams such as Product and Customer Experience team to stay updated on latest products and features.
- Look proactively at all merchants impacting changes across Moka and should always positively influence the merchant experience for specific changes.
- Plan, schedule and communicate all merchant-facing product changes to ensure merchants are notified and prepared prior to implementation.
- In coordination with the Customer Experience and Product team, you will be responsible for preparing merchants and driving adoption of new feature releases.
- Coordinate and streamline communication from all Moka departments to merchants
- Develop new communication channels to increase efficiency of our support to merchants.
Kualifikasi Minimum
- Bachelor's degree from a reputable university.
- Have strong background in community development with minimum 3 years in the same field, and at least 1 year in leadership position.
- Good communication skill (verbal and written).
- Ability to prioritize and manage multiple tasks.
- Creative thinker and solution provider, while not afraid to get into the details
Keahlian yang diperlukan
- Interpersonal Skills
- Leadership skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
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Tentang Moka
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow.
At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem.
If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.