Online Services Team Leader  

As an Online Service Team Leader, you will be managing a team of Online Success Specialist, help them provide user support and customer service on all our client’s supported brands, products, online services, and platforms.

You will demonstrate excellent communication skills, with a minimum of 2-3 years’ experience leading a team in a contact centre or helpdesk environment (with 5 or more direct reports). With an understanding of customer resolution.

Ideally, you will have proven experience in one or more of the following:

• Sound knowledge of cloud, hosting & web technologies
• Linux/Windows server environments
• End-user software applications e.g. email clients and FTP software
• DNS, Email and other Internet protocols with an ability to troubleshoot complex issues
• Excellent documentation skills, experience handling tickets and working to KPIs
• Basic development skills or experience creating your own website is advantageous! 
• You must demonstrate excellent verbal and written communication skills with the ability to work with others. We ask you to show a high level of professionalism in the role, be self-motivated and pro-active with a result orientated focus.  

This role is customer-focused and you will have an eye for detail and understand the importance speed and quality of resolution.