Customer Experience Associate | Phone Banking | PS Bank
Metrobank
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 3 years ago
2021-05-04T06:16:03.936490+00:00Ditutup.
Deskripsi Pekerjaan
- Acquire adequate knowledge and competence of the card products and features, system functionalities, company policies and procedures and excellent customer service orientation pertinent to the products and services of the bank and other client-organizations.
- Handle and manage cardholder requests, inquiries, and complaints regarding products and services following the established guidelines and performance standards
- Educate cardholders of correct procedures regarding company’s products and services
- Handle card maintenances to facilitate cardholder requests and concerns.
- Perform cardholder information updates such as change in billing address/alternate address and contact numbers
- Coordinate with the concerned departments and monitor processing of requests, including providing feedback through call or email to the branches and/or cardholders, within reasonable time.
- Refer or escalate calls in a prompt and professional manner when appropriate
- Keep informed of the introduction of new systems, policies and procedures, and new product features
- Cross-sell other products/cards/services of PS Bank when necessary
- Make timely decisions regarding reversal of charges within the empowerment guidelines; reconcile accounts if necessary for its approval
- Participate in the daily/weekly update to the team.
Kualifikasi Minimum
- Graduate of any tertiary degree course
- Good communication and presentation skills
- Good coordination and management skills
- Excellent interpersonal skills.
- Can interact and work well with dependencies
- Amenable to work in Makati and shifting schedule
Fasilitas dan Tunjangan
Retirement Benefit Plans
Special Leave Benefits for Women
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Keahlian yang diperlukan
- Organizing and Planning
- Relationship Management
- Sales and Marketing Knowledge
- Attention to Detail
- Customer Service
- Data Management
- Microsoft / MS Office
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Makati, Metro Manila, Philippines
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Metrobank
Be part of a leading financial institution
Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.
Experience a fruitful and rewarding career
The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.
Learn from trusted professionals
Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.