Collections Training Associate  

The jobholder provides training solutions and other initiatives for the development and growth of employees of the Collections Department. He/she shall design and review training modules and motivational programs that will help achieve the department’s goals.

Deliver training solutions

• Design, conduct and constantly improve training modules based on department’s needs.
• Provide assistance in the training preparation, conduct, and post event activities.
• Conduct briefing session with new hires for the mandated courses offered by HR.
• Conduct on-boarding training to new hires

Coordinate all training and learning courses which may include but not limited to:

• Staff nomination/enrolment.
• Confirm/coordinate participant schedules which may include external collectors.
• Handle relevant communications on the subject.
• Ensure that the department have zero incident of no-show for company-wide and external trainings.

Assist in maintaining the training and incentive database of Collections and ensure the accuracy of recorded information.

Handle administrative requirements of training courses and motivational programs.

• Set up of training venue according to the trainer/facilitator’s specification.
• Safekeeping, tracking and disbursement of incentive rewards.
• Reproduction of course hand-outs and other materials.

Monitor the proper maintenance of training facilities and equipment

• Cleanliness of the training and conference rooms.
• Proper maintenance of the training equipment.
• Reservation requests for the use of the training and conference rooms, and/or training equipment.

• Bachelor’s degree holder; preferably graduate of Business, Psychology or Human Resources;
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint;
• knowledge on MS Publisher is an advantage;
• Has at least 6 months experience in the banking industry;
• Has at least 6 months of training experience;