Accounts Supervisor
Medgate Philippines Inc.
- Makati, Philippines7F King's Court II, 2129 Chino Roces Avenue corner Dela Rosa St. Makati City, Makati, NCR, PhilippinesMakatiNCRPhilippinesPhilippines
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
Primary Responsibilities:
- Implement on-boarding clients to ensure buy-in from relevant stakeholders
- Supervises Junior Accounts Assistant (JAC)
- Assists with evaluating JAC applicants
- Trains new JACs until equipped to handle the responsibility
- Conducts annual JAC performance and recommends appraisal
- Provide continuous education campaign on Medgate’s benefits and value to clients’ sales and account management teams
- Establish lasting relationship with key officers within client’s organization
- Conduct client training and evaluation to achieve mutual goals
- Assist Client Relations Manager in analyzing, developing, strategizing and communicating advice on client relations programs for organizational improvement
- Develop and update client relations forms as needed
- Collaborates with Operations to pro-actively ensure client satisfaction
- Contact person for Operations
- Communicates client information to operations. Ensures product knowledge is cascaded down to operations by creating materials that can be used as a quick guide for the coordinators to have a proper system and procedure within the organization
- Keeps record of monthly call activity per client. Analyzes activity with Operations Manager.
- Assists Client Relations Manager with reporting and highlighting client relations activities to clients
- Facilitates on-going need for client Marketing collateral/requirement:
- Approval of cost and design for Marketing and Communications related issues such as, but not limited to, events, press release articles, web-based and print advertisements
- Facilitate / implement strategies for non-renewing accounts
Kualifikasi Minimum
- Bachelor's/College Degree in Business Studies/Administration/Management/Marketing or equivalent.
- At least 2-years working experience as a supervisor in a customer service or client management setting. Has actual client interactions at middle to senior management
- Has a strong background in handling client information database. Working in a global or multinational company.
- Adept computer/ MS office software. Strong presentation, analytical and negotiation skills.
- Comfortable and excellent in English written and verbal communication. Client management skills a must.
- Able to manage schedule and calls received efficiently and effectively.
- On-call during weekends and holidays. Willing to travel on short notice. Knows how to drive with a valid drivers’ license.
Keahlian yang diperlukan
- Business Analysis
- People Management
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Health and Medical
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 7F King's Court II, 2129 Chino Roces Avenue corner Dela Rosa St. Makati City
Tentang Medgate Philippines Inc.
Medgate is a leading international provider of telemedicine, with operations in Switzerland, the Middle East, India and the Philippines. The Medgate Telemedicine Center, and the Medgate Partner Network integrate their work closely to guarantee comprehensive health care for the patient.
In the Philippines, Medgate offers high quality, convenient and confidential medical consultations over the phone. This means that members have direct access to a qualified doctor for your daily health care needs, without visiting a clinic or a hospital.
All our doctors are licensed and certified to provide telemedical consultations of the highest standard.