Assistant Relations Specialist | Dedicated | Full-Time, Remote Work  

The primary role of the Assistant Relations Specialist is to work closely with the dedicated assistants to ensure a successful user experience. This includes initial onboarding, post onboarding follow-ups, developing rapport with assistants, serving as the assistant advocate, and providing continued support that will improve the assistant's relationship with Magic and their client.

Job Type: Full-Time, Remote Work

Responsibilities:

• Facilitates the assistant introduction to the company and company policies
• Performs weekly check-ins with assistants to ensure happiness and address any questions they may have
• Handles assistant escalation phone calls as needed
• Create actions to address assistant needs
• Implement new product initiatives that enhance existing relationships and improve the overall assistant experience.
• Serve as assistant advocate internally by effectively collaborating with cross-functional teams including hiring, client relations, product, sales, and engineering.
• Replace assistants as needed for our current clients by working with the client and the assistant matching team
• Consult with mid and senior-level management on trends with a view to developing new services, products, and distribution channels.
• Submit weekly progress reports and ensure data is accurate.
• Creates, manages, and assess the effectiveness of special programs and wellness of assistant roster
• Manages assistant offboarding in conjunction with the appropriate teams.
• Other duties as needed

• Tenacious and strategic thinker with an ability to thrive in a dynamic, always-on, highly ambiguous startup environment.
• Organizational, project management, time management, and communication skills
• Problem-solving skills around the technical, product, and accounting-related questions.
• Highly quantitative and a data-informed approach to problem-solving
• Ability to build relationships
• Strong competency in spreadsheets and presentation software
• Communication at all levels, creative problem-solving skills, and the ability to motivate individuals

Benefits of Joining Our Team:

• Full-time work-from-home arrangement
• Opportunities for career growth and internal mobility
• Enjoy employee benefits upon regularization (HMO, VLs, SLs, etc.)
• Government contributions (SSS, Pag-IBIG, Philhealth)