Customer Delight Specialist
MyKuya Technologies
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- PHP 18.000,00 - PHP 30.000,00 / bulanPHP180003000018000MONTH
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-09-29T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Delight our customers to have a positive memorable experience when talking to you and resolve their concern
- Be the customer advocate in our team by hearing our their inputs and championing it in our organization
- Organize & respond to inquiries in Zendesk and actively improve efficiency
- Identify root cause of concerns and resolve them by taking preventive measures to address them through available communications channels
- Keep our FAQs, Help Center, Knowledge Base and Support Articles updated to continously reduce the common reasons for people to reach out to our Chat/Email Support
- Raise the bar for customer delight to the extent that our customers share how delightful their experience talking to you was and come up with creative initatives to make that happen
Kualifikasi Minimum
- Experience: You have a few years of experience in delighting customers
- Delight: You know the difference between just providing support and truly delighting a customer
- Care: You care deeply about customers and can put yourself in their shoes
- Communication: You can commnicate well with various stakeholders.
- Direct but Kind: You can deliver your message in a crafted and concise way by being direct but kind
- Familiarity with Zendesk: You have used Zendesk at its full power and know how to fully utilize the functions to make your work more efficient and can continously improve the process in collaboration with operations team
Fasilitas dan Tunjangan
Paid Vacation Leave
Paid Sick Leave
Paid Holidays
Keahlian yang diperlukan
- Business Correspondence
- Problem Sensitivity
- Customer Service
- Technical Skills
- Communication Skills
- Deductive Reasoning
- Performance Management
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- 4 Chino Roces Ave 2F, KDC Plaza, Makati, 1630 Metro Manila, Philippines
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Tentang MyKuya Technologies
MyKuya is an on-demand services platform, on a mission to create 1 million jobs.
Customers take advantage of our super app to hire the services they need, just when they need it. Businesses & workers use our platform as their operating system.