SWAT Agent
Lazada Philippines
- Taguig, Philippines23rd floor, Net Park 5th Ave. Bonifacio Global City, Taguig, NCR, PhilippinesTaguigNCRPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-03-26T16:15:54.746577+00:00Ditutup.
Deskripsi Pekerjaan
- Responding to seller queries in a timely and accurate way, via phone or email.
- Identifying seller needs and helping them to resolve their issues.
- Answering seller-related tickets, cases and/or email escalations.
- Assigned to handle critical escalation (C-level, DTI complaints)
- Monitoring, handling and recovery of all customer concerns (backlogs, CSAT,SSAT)
- Responsible in resolving the concerns and issues of sellers and buyers immediately.
- Actively works to meet or exceed targets and deadlines.
Kualifikasi Minimum
- At least 2-3 years call center experience as Senior Associate, Tier 2 agent, Escalation Agent (Inbound, Outbound et)
- Preferably, excellent in English communication skills, both oral and written.
- College graduate, or at least 3rd year college level
- Can start immediately
- Amenable to work in extended hours during campaigns / night shift / weekends and holidays.
- Courageous and eager to learn
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 23rd floor, Net Park 5th Ave. Bonifacio Global City, Taguig, NCR, Philippines
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Tentang Lazada Philippines
Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps more than 80,000 local and international sellers as well as 2,500 brands serve the 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data, and service solutions. With over 80 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns through its own first- and last-mile delivery arm supported by 80+ logistics partners. Lazada Group is majority owned by Alibaba Group Holding Limited (NYSE:BABA).