QA & Community Senior Associate
Lazada Group
- South Jakarta, Indonesia20, Capital Place, Jl. Gatot Subroto No.Kav 18, RT.6/RW.1, Kuningan Bar., Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12790,, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2018-11-25T17:00:00+00:00Deskripsi Pekerjaan
- Manage community team both in house and partner for social media handling in respond to comment, post and others related to customer care function.
- Building strong working relationship with colleagues, partners and stakeholders to deliver good quality on handling social media
- Support planning, delivery and evaluation of partner quality on handling social media
- Partnering with Marketing for managing media sentiment and team in terms of managing negative sentiments on social media to maintain Lazada's image
- Maintain high quality, continually improve and standardize process on media handling
- Develop and provide actionable quality reports
- Conduct training on particular topic to improve quality and knowledge
Kualifikasi Minimum
- Social Media savvy
- Fluent in English (written & spoken)
- Strong logical thinking,analytical and problem solving skills
- Having attention to the detail
- Like to surf the internet and know about current trends & topics
- Proficient in Microsoft Office (Excel,Powerpoint,etc)
- Excellent communication,influencing and interpersonal skills
Keahlian yang diperlukan
- Organizing and Planning
- Sales and Marketing Knowledge
- Customer Service
- Communication Skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 20, Capital Place, Jl. Gatot Subroto No.Kav 18, RT.6/RW.1, Kuningan Bar., Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12790,, South Jakarta, DKI Jakarta, Indonesia
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Tentang Lazada Group
Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia.
At Lazada, we want to make a positive impact by accelerating the progress of Southeast Asia through commerce and technology. As a part of the Alibaba family, we believe in empowering all aspiring entrepreneurs by making it easy to do business anywhere. Our ecosystem of brands, sellers and customers in the region aims to transform the way businesses run so our customers lead better lives. We believe we can better achieve that with a great team. If you are bold and can be your authentic self, let's explore ways of shaping the future together.