Customer Operations Manager  

Have you always wanted to work in the heart of a startup? Wondered what fast-paced actually meant? Is multitasking your middle name and are you a born problem solver?

We are looking for a Junior Customer Operations Manager to work across departments on operations that help to scale our business fast. When we say fast, we mean really fast. Your job is to facilitate all our growth, to ensure that our engine (customer facing team) can keep up with the requests of our customers, and improving the professionalism of our processes while you’re at it.

Within this role, you have the possibility to develop into managerial level within shortest possible time.

Your mission is to ensure that Lamudi's internal operations perfectly support our goal of becoming the go-to-marketplace for real estate, through:

• Manage all customer service teams, which consist of up to 40 employees and is our fastest growing department
• Getting your hands dirty. Management at Lamudi does managing from high above, but working together with your teams to build great operations
• Analyzing and using (big) data to drive your decisions and use this to the benefit of the operations
• Enhancing your team’s productivity through finding and introducing new ways of working, measuring and tracking
• Adjusting processes with an open mindset for change in a fast-paced startup environment
• Training individual team members, large teams, as well as team, leads how to adjust to new processes

• You are recognized as a top performer and have at least 1 year of work experience
• You are able to display leadership through your past experiences (professional or extra-curricular)
• You have a university degree from a good Indonesian or foreign university
• You are a native Indonesian speaker and speak English fluently
• You have the ability to communicate clearly, confidently and effectively
• You possess good Excel skills
• You are strong multi-tasker with great administration skills
• You are willing to work in a fast-paced environment
• You are target oriented, persuasive, customer centric, and stress resistant