Software Implementation Officer  

PRIMARY FUNCTION:

The primary responsibility of the Software Implementation Officer is to lead a successful onboarding experience to Sprout's clients. The officer coordinates and project tasks and timelines, maintains project plans and communicates status to clients and internal management team.

RESPONSIBILITIES:

• Ensures delivery of Sprout products according to project timelines
• Configures the application based on implementation plan (no development skills required)
• Is responsible for providing updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memos, etc.
• Is responsible for utilizing documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the stakeholders
• Helps in creating new deliverables/best practices for implementation services to enhance implementation engagements
• Conducts in-depth software trainings with clients

• At least 1 year experience in onboarding enterprise software
• Has a track record of being a high achiever
• Desire to strongly lead clients
• Ability to manage multiple clients and projects simultaneously
• Ability to command a group of individuals in a room quickly and be assertive in a public environment
• Strong internal communication skills including ability to work with all levels of the organization (development, sales, marketing, professional services)
• Ability to work in an entrepreneurial environment in a team and individually
• Strong focus on team environment