Healthcare Customer Support Intern  

Katalyst.ph is a growing company and has ventured into the healthcare and medical sector with established businesses and new, dynamic startups alongside. We are looking for young, driven and self-motivated nursing and medical students who will help us provide healthcare customer support to our clients. The successful candidates will be able to learn real-world work experience thereby preparing them for a promising nursing and healthcare management career in the future.

Since our startups and partner offices deploy customer support-type teams in a variety of scenarios, the intern’s role will vary depending on the needs and requirements.

Learn the basics and fundamentals of the American Healthcare (AHC) industry including:

• What “payers” are? How do they fit into the overall AHC space?
• How does concierge medicine fit into the evolving private medical practice segment of AHC?
• How does AHC differ from the healthcare industry in the Philippines?
• What roles does the American Medical Association (AMA) play in AHC? How is that different from the medical academies and societies in the Philippines?
• How do the two major code sets used in AHC (ICD10 and CPT) affect the way medical providers get paid?

The intern should provide customer support service by:

• Helping resolve issues that clients might have with the service that they’ve received.
• Taking detailed notes and keeping records of all healthcare customer support scenarios.
• Performing other tasks as required by supervisor and management.

• Must be a current BS Nursing (or any medical-related course) student from any reputed universities and colleges.
• Absolutely tech-savvy and proficient as the job requires you to use various proprietary software and platforms.
• School requirements: Memorandum of Agreement (MOA) from the academic institution, registration form, and School ID.
• Excellent communicator and good people skills since you will deal with a lot of people from different backgrounds. Of course, English proficiency needs to be excellent.
• Must be a dynamic multi-tasker to perform various tasks in ever-changing needs and priorities.
• Fast-learner, quick on their feet, and willing to be trained.
• Accurate and precise data management, entry, and encoding skills needed.
• Willing to work and relocate to Makati City.