Customer Service Representative
Katalyst.ph
- Makati, PhilippinesUnit 301, Unit 301, 916 Arnaiz Ave, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
Our office is looking for a very experienced, tech-savvy Customer Service Representative with a proven background in customer service, client relationship management, conflict resolution, and virtual assistance. The successful candidate should be able to help customers with complaints and questions, give customers information about our services, takes calls and inquiries, and provide return feedback as needed.
- Works with customers to resolve issues that they might have with the service that they’ve received.
- Takes detailed notes and keeps records of it while attending meetings on the company’s behalf.
- As these sensitive CRM records are critical, it is essential that the CSR annotates it appropriately.
- Must be ready and flexible to provide support on ad-hoc activities when required.
Kualifikasi Minimum
- Bachelor’s degree in Business Management, Marketing, Public Relations, Mass Communication, or any related field.
- Experience working on Mac OS or Windows 10.
- Full competency in Microsoft Office and other relevant software.
- Preferably at least one year of experience in customer service, client relationship management, conflict resolution, and virtual assistance.
- Excellent English communication skills with particular American English voice and intonation.
- Good control of any conversations and meetings.
- Confident with meeting customers face-to-face especially when solving challenging issues with their service.
- Someone who drives conversations and authoritative without compromising its customer-friendly approach.
- Executes work with good professionalism.
- Excellent record keeper with good typing skills to match.
- Willing to work in Makati City.
Fasilitas dan Tunjangan
- Mobile Phone Discount
- Free Lunch or Snacks
- Company Car
- Work from Home
- Paid Sick Leave
- Paid Vacation Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Paid Holidays
- Flexitime
- Transportation Allowances
Keahlian yang diperlukan
- Content Writing
- Academic Writing
- Blog Writing
- Copywriting
- Copy Editing
- News Writing
- Creative Writing
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Unit 301, 916 Arnaiz Ave, Makati, Metro Manila, Philippines
Tentang Katalyst.ph
Katalyst.ph represents a network of family offices as a marketing and engagement front-end in the Philippines. These family offices are venture builders who build Filipino startups that are changing the world. Comprised of a team of dedicated professionals, Katalyst evaluates startup opportunities based on their impact to the local community.
Katalyst.ph’s role is to build strategic partnership and investment opportunities for these startups to thrive. Though Katalyst.ph receives prospective business partners and associates abroad, the firm's focus is on serving the Filipino market first, with the goal of driving progress for the greater Philippines.
Learn more about us at http://www.katalyst.ph/