DevOps Consultant  

We here at Opswerks take an engineering-driven approach to support. Our team of engineers intimately understand cloud application architecture and common issues putting them in a unique position to build customer-facing diagnostic tools. While you will be developing and improving our documentation and participating in forums and discussions, you will also be a key person:

• Building tools and applications to improve the customer experience
• Building and maintaining internal tools
• Developing sample applications
• Providing feedback to our product teams

Primary Responsibilities
Our customers are deploying some of the coolest and most innovative web applications today. Your primary responsibility will be supporting them by:

• Developing resolutions to the root causes of common customer problems.
• Monitoring and addressing customer tickets to understand common issues.
• Updating documentation to help our customers better understand our platform.

Additional Responsibilities

• Periodically, you will be required to be on-call for critical support issues opened by our top customers.
• Assist in the development of internal support tools and interfaces.
• Handle customer-facing communication of platform incidents.
• Communicate customer issues with other internal teams.
• Over time, become an expert in specific product areas to be able to address and champion these issues directly.

• You should have experience as a software engineer and/or white-box tester
• Be passionate about helping real customers solve real problems
• Have a strong background in web application development using technologies such as:

○ Relational databases such as PostgreSQL or MySQL
○ NoSQL technologies like Memcached, Redis, or MongoDB
○ Python/Django, Ruby/Rails, Javascript/NodeJS, JAVA
○ CICD technologies (Jenkins, Buildbot, etc.)

• Be a well-organized and effective communicator of technical concepts
• Understanding of container technology
• Strong command of Linux operating systems (CentOS/Debian).