Operations Associate  

As an Operations Associate you’ll be supporting the Operations Manager with the creation and enforcement of company policies and standards managing the day-to-day business. A successful operations associate should be highly organized and have a versatile skill set to support a variety of different business functions with a diverse range of tasks. The position will offer significant opportunities for exposure to executive-level decision making.

See below detailed Roles & Responsibilities:

I. Process and Data Management

• Remain updated with different business units’ processes and workflows to analyze effectiveness and efficiency
• Support business unit leads to proactively identify operational problem
• Create and maintain playbook processes, user manuals and customer journey workflows across each business units
• Assists Operations Manager in creating business performance reports, dashboards, and data management to come up with business strategies

II. Documentation

• Facilitate external requests and document submissions for client accreditation
• Manage bidding documents for government-related projects
• Draft and proofread contracts and legal documents for internal and external purposes

III. Training and Development

• Developing consistent training materials and SOPs
• Conduct onboarding training sessions for Processes and Customer Journey workflows

IV. Talent Fulfillment

• Assist in recruitment and hiring needs
• Coordinate with clients for updates and challenges
• Create reports for visibility on project status
• Conduct interviews as needed

• Graduate of Management, Communications Technology, Management Engineering or any management related course
• Excellent English communication and presentation skills
• Detail-oriented with strong problem solving skills
• Strong project management skills
• Comfortable working in a fast-paced work environment
• Open to fresh graduates