Customer Service Manager
Kalibrr Talent Search
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- PHP 40.000,00 - PHP 50.000,00 / bulanPHP400005000040000MONTH
- Penuh waktuFULL_TIME
Berakhir 6 years ago
2018-07-14T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Recruitment, initial and ongoing training, and management of customer service team
- Achieve customer service targets by successfully managing the CS team across multiple time zone shifts
- Oversee customer service via email, live chat, SMS, and phone.
- Write customer service manual including FAQ
- Review representative responses and engage in active improvement
- Work with management to design and implement an incentive program
- Work with management to configure and implement a helpdesk platform
- Producing regular helpdesk reports
- Set up conflict management system and guidelines
Kualifikasi Minimum
- Bachelor's degree in business administration or related field
- 5 years customer service experience
- Excellent written and spoken English
- Successful previous experience as a customer service manager in western markets, consistently meeting or exceeding targets
- Experience in setting up helpdesk platforms
- Experience in designing and implementing incentive programs
- Extensive experience with conflict resolution and management
Jurusan yang Diminati
- Business Administration
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Makati, Metro Manila, Philippines
- Lowongan
- 1 lowongan dibuka
- Situs
- www.kalibrr.com
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Tentang Kalibrr Talent Search
Kalibrr is the fastest growing, trusted job search platform in the South East Asia. It is uniquely positioned as a recruiting partner, leveraging its vast talent marketplace with nearly half a million active job seekers. Kalibrr also provides other services such as employer branding and headhunting called Kalibrr Talent Search.
Kalibrr Talent Search is a recruiting partner of various clients in different industries focused on delivering high-quality pre-screened jobseekers.