Metrics Analyst
Joe Riley & Associates Inc.
- Quezon City, PhilippinesQuezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
- Responsible for reporting on measurable performance indicators for various Operations teams within the REPH Operations center in Manila, Philippines.
- Work closely with Operations and Shared Services team members to implement, execute, and revise quality and performance metrics reports, identify and analyze meaningful trends, provide valuable recommendations and drive process optimization initiatives.
- Support the successful execution of the Global Metrics Portfolio framework and strategy and closely partner with cross-functional resources to leverage latest reporting and analytics technology such as Tableau and other business intelligence tools.
- Support the delivery of Performance Metrics methodologies, frameworks and best practices across the organization as well as develop and implement strategies to streamline the metrics reporting structure, performance dashboards and scorecards, and other performance measurement and performance management tools.
- Take an overview of issues identified relating to the performance and business processes, initiate root cause analysis activities and provide appropriate recommendations for performance metrics improvement as identified from measurements and analysis. Conducts governance review, analysis, and reporting of metric trends of all REPH Operations Teams and recommend corrective actions, dispositions, and modifications to existing processes to address performance gaps. Employees specializing in Human Resources or equivalent.
Kualifikasi Minimum
- Bachelor’s degree in any field
- Must have at least 1 year of working experience in the related field is required for this position.
- Strong familiarity with the BPO or Shared Services industry as well as its key operational metrics, targets, best practices, benchmarks, etc.
- Good communicator and strong presentation skills.
- Strong analytical, quantitative and deductive reasoning skills.
- Demonstrated experience defining and/or creating reporting for operations, performance or risk.
- Ability to think critically; looks beyond symptoms to identify causes of problems and potential trends.
- Ability to work with management teams to translate high-level business plans into action steps and reporting solutions.
- Midshift (8 PM to 4 AM or 9 PM to 5 AM)
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Quezon City, Metro Manila, Philippines
Tentang Joe Riley & Associates Inc.
Formed in 1989 in Australia and brought to the Philippines in 1990 to address the need for expert skills in deployment, management and use of business consulting and recruitment services in the Asian market.
In today’s global and increasingly volatile economy, successful businesses have to find ways to thrive in a dynamic marketplace. To meet this challenge, has established a global footprint in the recruitment industry which includes partnering with major businesses to take full advantage of the myriad opportunities wherever and whenever they present themselves, offering its clients a reassuring peace of mind.
is a multinational recruiting and consultancy company.
We pride ourselves on providing the right people with the right skills at the right time. We specialize in providing the hardest to find people both locally and internationally. We maintain the highest quality of customer service, providing our clients with candidates that are often in the top 10% of their industry.
With a team of over 15 professionals from various backgrounds, nationalities and industry expertise,is well positioned to draw from a global pool of human resources recruitment opportunities encompassing a vast range of industries. only selects candidates who have stable previous work histories and qualifications that match the client’s requirements. We always seek candidates with good communication skills and the ability to assimilate rapidly into our clients working environment and culture.