Global Customer Support Head
I-Remit, Inc.
- Pasig, Philippines26F, Discovery Centre 25 ADB Ave. Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 6 years ago
2018-05-30T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- The Global Customer Support Head oversees the planning of the Global Customer Support Division. S/he is also in charge of the division’s development and management.
- The Global Customer Support Head is responsible for driving and managing IRemit’s customer support activities for foreign offices, agents, and other external clients, ensuring that all requirements for the Global Customer Support Division (GCS) and the departments under GCS are met or exceeded.
- The Global Customer Support Head is also responsible for the planning, design and implementation of new customer support initiatives to support current and future business needs.
Kualifikasi Minimum
- Must have a bachelor’s degree, preferably in a business discipline.
- A postgraduate degree is preferred. Equivalent work experience is also a plus.
- At least four (4) years significant work experience in customer support/service.
- Two (2) years work experience managing a customer support/relations team, preferably from a financial institution and/or remittance company.
- With experience in developing service and support strategies and improving service processes and performance, as well as a thorough knowledge of product or service management, strategic planning, along with a demonstrated track record of success and performance.
- With strong technical and analytical aptitude, and a background in managing budgets effectively, financial reporting, setting up effective metrics and business processes.
- Results-driven, with exceptional people leadership, development, collaboration and consensus-building skills.
- With an understanding of relevant legal, technology and communication requirements needed by the business in relation to function being undertaken.
- Manifests an ability to effectively engage and communicate orally or in written form effectively with co-management, internal and external customers.
- Has an entrepreneurial spirit, is a self-starter, is assertive, and is passionate towards customer service.
- Must possess top-level business management, interpersonal, problem-solving, critical-thinking and facilitation skills.
- Willing to travel either domestically or internationally.
- People-oriented and results-driven
Fasilitas dan Tunjangan
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Special Leave Benefits for Women
Life Insurance
Medical / Health Insurance
Employee Discounts
Company Car
Lain-Lain
- 14th month pay
Keahlian yang diperlukan
- Organizing and Planning
- Persuasion and Negotiation
- Problem Sensitivity
- Customer Service
- Technical Skills
- Critical Thinking
Ringkasan Perkerjaan
- Tingkat Posisi
- Direktur / Eksekutif
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 26F, Discovery Centre 25 ADB Ave. Ortigas Center, Pasig, Metro Manila, Philippines
- Industri
- Financial Services
- Lowongan
- 1 lowongan dibuka
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Tentang I-Remit, Inc.
Take a new career challenge. Explore new heights. Be driven by our vision to be the Ultimate Choice Remittance Service Provider Globally.
I-Remit, Inc. is a publicly listed global remittance company that serves the remittance needs of thousands of Overseas Filipino Worker’s worldwide. The company is present in 24 countries across North America, Europe, Australia, Asia, the Pacific Isles and Middle East. The iRemit management and employees are committed to serving the OFWs by utilizing the latest in technology to provide FAST, CONVENIENT and EFFICIENT service. We live by these core values – Integrity, Customer Satisfaction, Excellence and Teamwork Joining iRemit will give you the opportunity to work with young, dynamic and highly creative individuals, who have the passion for work excellence and unparalleled service to our Filipino OFWs. Are you ready to take the challenge?Don’t miss our career opportunities and be part of our company towards achieving global success.