Monitoring Center Supervisor  

Monitoring Supervisor is expected to perform the following:

Operations:

• Communicate in an organized and systematic manner with operators
• Investigate thoroughly to validate operator escalations in terms of suspicion, threat or risk
• Resolve various events based on urgency and customer expectations
• Report events that transpired with accuracy and clarity

Operational Improvement/Excellence:

• Identify improvement areas
• Perform root cause analysis
• Manage an improvement project until fruition

Personnel Management:

• Ensure personnel is performing within the expected standards of monitoring/surveillance
• Identify personnel performance challenges
• Work with personnel to improve/enhance their performance, skillset, and capability

• Candidate must possess at least a Bachelor's degree in any field
• At least 5 year(s) of working experience in the related field and position is required for this position
  • BPO Team Lead/ Supervisor/ Manager
  • Corporate Security Lead/ Manager
• Experience in Security/ Armed Forces/ Protective Services/ Video Surveillance Monitoring or equivalent is an advantage but not required
• Required language(s): English, Filipino
• Willing to work in Ortigas Center, Pasig City
• Willing to work during evenings, weekends and holidays