CUSTOMER SUPPORT CENTER
IKEA Indonesia
- South Tangerang, IndonesiaJln. Jalur Sutera Boulevard No. 45, Alam Sutera, Tangerang Selatan, Banten, 15320., South Tangerang, Banten, IndonesiaSouth TangerangBantenIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2019-11-07T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Handle and resolve all customer support enquiries before, during and after purchase.
- Support IKEA store co-workers with complex customer issues; before, during and after purchase.
- Support IKEA service providers when they need to contact IKEA to resolve customer issues.
- Proactively work with the rest of the IKEA value chain to minimise customers’ need to contact IKEA for support
- Verify and document customer information in applicable systems, with high quality and in a trustful way
- Actively build rapport with customers by being empathic, helpful and providing a solution that satisfies the customer.
- Offer additional buying opportunities by informing the customers about choices available in our product and service range to fulfill their needs.
- Provide fast and easy support in all customers contacts using the specifics of the contact method.
- Good listening and communication skills in both verbal and written form.
- Stress-resistant and able to work in dynamic retail environment.
Kualifikasi Minimum
- Interested in people’s everyday life at home and home furnishing, and enjoy working in a fast-paced and future-oriented environment.
- Experience from contact centre business or customer service industry.
- Excellent communicator; fluent in written and spoken English with down to earth and simple IKEA tone of voice. Ability to adjust the communication style based on receiver.
- Deep knowledge about relevant Sales and Customer Relation processes, tools and working methods.
- Good knowledge about IKEA range and service products, and understanding of customer behaviour.
- Confident decision-maker; strong problem-solving and conflict-handling skills.
- Ability to communicate in writing (web chat and e-mail responses).
- Passionate about customer support and customer satisfaction.
- High attention to details and a systematic person.
- Open minded and has passion to learn new things.
- Ability to communicate confidently and clearly in local language(s) and fluent in English.
- Ability to do multi-tasking, take personal initiatives and able to work individually as well as in a team.
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- South Tangerang, Banten, Indonesia
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Tentang IKEA Indonesia
IKEA, the world's largest home furnishing retailer, opened its first store in Indonesia, Alam Sutera (Tangerang) 2014. Our co-workers have been growing up to 194,000 co-workers worldwide. Our culture is based on the spirit of togetherness, enthusiasm, and fun. We are always looking for people who share our positive attitude and values.