Customer Service Representative | Non-Voice
i-Tech Global Business Solutions, Inc
- Manila, Philippines3rd Flr. Robinsons Otis, Paz Guazon St., Paco, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- PHP 15.000,00 - PHP 16.000,00 / bulanPHP150001600015000MONTH
- Penuh waktuFULL_TIME
Berakhir 7 years ago
2016-12-12T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Does account and membership management using various channels (As assigned – phone, email, social, others).
- Performs Loyalty System defined functions as indicated in the profile access matrix for CC.
- Does data entry and membership fulfillment (cards) related activities.
- Assist customers (member/non-member) on concerns defined as Act-On, Gather & Educate.
- Calls out customers (member/non-member) affected by any loyalty system related issues.
- Follows strict compliance to all customer verification procedures (e.g. VAIIG) to reduce any risk.
- Takes responsibility and accomplish any other tasks assigned by supervisor.
Kualifikasi Minimum
- Finished at least 2-years in college;
- At least 6-months call center experience;
- Background in travel account or non-voice account (e-mail/chat support, social media) is an advantage;
- Excellent communication skills;
- Amenable with rotating/split rest day;
- Willing to be assigned in Paco, Manila.
Fasilitas dan Tunjangan
Paid Sick Leave
Maternity & Paternity Leave
Medical / Health Insurance
Employee Discounts
Performance Bonus
Paid Vacation Leave
Single Parent Leave
Keahlian yang diperlukan
- Email Support
- Chat Support
- Customer Service
- Communication Skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Diploma (D3)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- 3rd Flr. Robinsons Otis, Paz Guazon St., Paco, Manila, Metro Manila, Philippines
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang i-Tech Global Business Solutions, Inc
i-Tech Global Business Solutions, Inc. (i-Tech GLOBAL) is the business process outsourcing arm of the JG Summit Conglomerate, which provides value-multiplying, customer-interfacing and back-office services in the telecommunications, airline, food, real estate, hotel, retail and banking and finance industries in North America, Australia, New Zealand, Singapore and other Asian countries.