Customer Support Lead
Honestbee
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 7 years ago
2017-06-29T19:15:08.424476+00:00Ditutup.
Deskripsi Pekerjaan
- Provides high quality customer service to customers to ensure smooth flow of inquiries and complaints
- Give constant direction to the team and ensuring that all customer inquiries are rightfully attended to on time and in the best way possible
- Motivates, coaches, trains and directs customer service team on the best ways and approaches to attend to customers’ needs
- Make provision for a change of mode of operation when the existing one isn’t yielding maximum results
- Step in to attend to customers that the team is unable to solve and resolve their complaints
- Delegate different customer service duties to the team to ensure a faster and smoother flow of operation
- Create and implement work procedures that will enhance the organization, service delivery, operating procedures and standards
Kualifikasi Minimum
- Min of 5-7 years of customer service experience and 2 -3 years of experience in managing a team
- Good leadership skills
- Excellent communicating skills with both customers and staff members
- Must have good temperate to handle emergencies and disputes
- Proven track records of implementing or improving operations that improves customer service experiences
- Able to multi-task
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Makati, Metro Manila, Philippines
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Tentang Honestbee
honestbee is a concierge grocery delivery service for all your household and grocery needs. Our mission is to be the largest online grocery and home goods store in Asia which boasts the largest variety and fastest market-to-doorstep delivery service available.
We are a technology startup with an aggressive growth plan to launch our business across all major cities in Asia. We are constantly searching for dynamic and motivated individuals to be part of our big family. You will be working with a high performing team that is constantly implementing new ideas and improving processes. If you have the passion for technology and thrive in a startup environment, we want you!
Currently offering unlimited supply of caffeine, great sense of accomplishment and endless creativity freedom to all selected talents.